+916396855242

  info@nexussolarenergy.in

CANCELLATION & RETURN

Nexus Solar Energy – Comprehensive Replacement and Return Policy

Delivery Assurance

Nexus Solar Energy Shop Online guarantees the delivery of products within a maximum of 7 days from the order date. We ensure that all products dispatched are fully functional and devoid of defects. Our delivery partners, strategically located near our customers, minimize the risk of damage or operational issues during transit.

Product Inspection and Reporting

Upon delivery, customers are encouraged to thoroughly inspect the product. Should there be any defects or damages, it is imperative to contact our support team immediately. This can be done by calling 6396855249 or emailing info@nexussolarenergy.in. Our call center is also available at +918882507108 to assist with any concerns.

Order Cancellation Policy
  • Eligibility for Cancellation: Orders may be canceled only before they are shipped. Once an order is shipped, cancellation is not permitted.
  • Cancellation Charges: In the event of a cancellation, applicable GST and online payment processing fees will be deducted from the refund.
  • Cancellation Process: Customers must send a cancellation request to info@nexussolarenergy.in or contact our support line at +916396855249 providing all necessary order details.
  • Refund Methodology: For prepaid orders, refunds will be processed using the original payment method within 10-15 working days. For payments made via cheque or bank transfer, customers must provide a canceled cheque or account details for the refund.
Company-Initiated Cancellations
Nexus Solar Energy reserves the right to cancel orders under the following circumstances:
  • Errors in product information, including pricing, specifications, or quantity.
  • Incomplete or incorrect order details, such as address or contact information.
  • Unconfirmed COD orders.
  • Product unavailability.
  • Delivery addresses outside our service areas.
Product Return Policy
  • Return at Delivery: Products can be returned at the time of delivery if necessary, subject to cancellation rules.
  • Return Request: Customers must send a return request from their registered email to info@nexussolarenergy.in or call 6396855249 including order details.
  • Refund Timeline: Refunds will be processed within 7 working days, depending on the payment method and banks involved.
  • Condition for Returns: Products must be unused and in their original condition. No return requests will be entertained after delivery.
 
Product Inspection at Delivery

Customers are expected to inspect products thoroughly upon delivery. Products with physical damage or defects should not be accepted. Customers have the option to refuse delivery or accept it with remarks on the POD document. Without such remarks, Nexus Solar Energy may not process replacements or refunds.

Product Replacement Policy
  • Replacement Period: Products can be replaced within 3 days of delivery if issues arise.
  • Replacement Conditions:
    • Incorrect product delivered (wrong model, size, etc.).
    • Product is damaged, defective, or used.
    • Missing parts or accessories.
  • Replacement Process: A fresh product will be provided. Refunds are only issued if a replacement is unavailable.
Non-Eligibility for Replacement or Refund
  • Requests made beyond the specified timeframe.
  • Missing original packaging and accessories.
  • Used or damaged products post-delivery.
  • Tampered or missing serial numbers.
  • Beyond this timeframe, products will be repaired per the Service and Warranty Policy.
Return Process
  1. Initiate Return: Email info@nexussolarenergy.in or call 6396855249 with order details, product images, and a copy of the invoice.
  2. Reverse Pickup/Self-Ship: Repack the product with original packaging and invoice. If reverse pickup is unavailable, ship the product to our specified location. Courier charges will be reimbursed.
  3. Product Inspection: Upon receiving the return, we will inspect the product. Replacement/refund will be initiated if guidelines are met.
  4. Replacement/Refund: Replacement products will be shipped within 7 working days. If unavailable, a refund will be issued.
 
Conclusion

This policy is designed to protect the interests of Nexus Solar Energy while ensuring a fair and transparent process for our customers. Compliance with these guidelines will facilitate a smooth return or replacement process. For any further assistance, please contact us at info@nexussolarenergy.in.

Dealer/Distributor/Franchise Product Sale and Replacement Policy

Introduction

We, at Nexus Solar Energy Pvt. Ltd., are committed to maintaining transparency and fostering strong relationships with our dealers, distributors, and franchises. This document outlines the terms and conditions related to the sale, warranty, and replacement of products. Please read this policy carefully to ensure compliance and mutual understanding.

1. Warranty Provision
1.1 Extra Warranty Period: Nexus Solar Energy offers an additional 3-month warranty period beyond the standard warranty from the date of our invoice to the dealer, distributor, or franchise.1.2 Commencement of Customer Warranty:
  • If the product is sold within 3 months from the company’s invoice date, the customer’s warranty will start from the dealer’s invoice date.
  • If the product is sold after 3 months from the company’s invoice date, the customer warranty will commence 3 months after the company’s invoice date.
  • Important: Dealer invoices will not be accepted if the product is sold after the 3-month period from the company invoice date. Thus, it is the dealer’s responsibility to ensure the product is sold within this timeframe.
2. Inventory Update and Warranty Revalidation

2.1 Inventory Update: Dealers must update their inventory stock via email to info@nexussolarenergy.in if the product is not sold every months on 5’th date from the company’s invoice date.

2.2 Warranty Revalidation: Upon receiving the inventory update, the company will revalidate the warranty for an additional 3 months.

2.3 Documentation Requirement: If the product is sold after 3 months from the company’s invoice date, dealers must send a duplicate copy of the customer invoice to ensure warranty revalidation.

3. Product Replacement Policy

3.1 Replacement Period:

  • Replacement will only be possible if the product is malfunctioning, unused, and in proper packaging, within 7 days of the invoice date. After 7 days, no replacement, adjustment, or refund will be permitted.
  • Dealers, distributors, and franchises can replace a product with another of the same value within 7 days from the company’s invoice date.

3.2 Non-Eligibility for Replacement or Refund:

  • No replacement or refund requests will be entertained after the stipulated time period.
  • It is the dealer’s responsibility to provide service to the customer. The company is not liable for providing service to the end customer.
  • Transportation charges for replacements will be borne by the dealer
  •  
  • 3.3 Condition of the Product for Replacement:
  • The product must be in its original condition, unused, and in its original packaging to be eligible for replacement. Any signs of use, tampering, or damage will void the replacement eligibility.
  • All accessories, manuals, and other items originally included with the product must be returned as well.

3.4 Dealer Responsibility:

  • Dealers are fully responsible for handling customer complaints, providing after-sales service, and ensuring customer satisfaction. The company will not directly engage with or provide services to the end customers.
  • The dealer must adhere to the warranty terms and facilitate proper communication between the customer and the company regarding any warranty claims.

3.5 Transportation Charges:

  • All transportation and shipping costs incurred during the return or replacement of products will be borne by the dealer.
  • The company will not be responsible for any damages that occur during the transportation of returned products.

3.6 Warranty Limitations:

  • Warranty and replacement services will be void if the dealer fails to provide accurate and timely inventory records, as per the company’s policies.
4. Refund Process

4.1 Required Documentation:

Dealers must submit a canceled check copy of their bank account along with the original invoice copy to facilitate the refund process.

4.2 Payment Processing: Refunds will be transferred to the dealer’s bank account within the next 7 working days after the submission of the required documents.

5. General Conditions

5.1 Liability: Nexus Solar Energy Pvt. Ltd. shall not be liable for any discrepancies arising from non-compliance with the above conditions.5.2 Changes to Policy: The company reserves the right to amend these terms and conditions at its discretion. Dealers will be notified of any changes.5.3 Acceptance of Terms: By engaging in transactions with Nexus Solar Energy Pvt. Ltd., dealers, distributors, and franchises agree to comply with these terms and conditions.

Conclusion

These terms and conditions are designed to protect the interests of Nexus Solar Energy Pvt. Ltd. while ensuring a fair and transparent process for our dealers, distributors, and franchises. For any queries or further clarification, please contact us at info@nexussolarenergy.in.
Thank you for your continued partnership and support.Nexus Solar Energy Pvt. Ltd.

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